FAQs

Orders are processed within 1–3 business days. Any exceptions will be noted before purchase. Carrier transit time is additional.

We currently ship within the United States only. International shipping is temporarily unavailable, and we plan to resume it. Shipping options and charges are shown at checkout. U.S. orders of $70 or more ship free, calculated after discounts and before tax.

Your shipping confirmation includes tracking information. Tracking may take time to update after the label is created.

Email danielle@beardsmanoil.co with your order number. We’ll investigate with the carrier. Confirmed lost shipments will be replaced or refunded.

If tracking says delivered, first check around your property and with household members or neighbors, then contact us.

Contact us as soon as possible. We can cancel before shipment, but changes aren’t guaranteed once packing begins. Incorrect shipping addresses are handled individually, and reshipping charges may apply.

We do not accept physical returns of grooming products, opened or unopened. If there’s a problem, contact us so we can help.

Contact us within 30 days of delivery. We review concerns individually and may offer a replacement, store credit or refund, depending on the circumstances.

Email danielle@beardsmanoil.co with your order number, a description of the issue and photos where useful. We’ll replace or refund the affected product at our expense and cover shipping costs associated with resolving the issue. If we refund an affected item, we also refund its original shipping charge, where applicable.

Unused accessories in their original packaging must arrive back to us within 30 days of delivery. Contact us for authorization before sending anything back. Returns are inspected before a refund is approved. Customers pay return shipping for change-of-mind returns; original shipping charges are not refunded. Printed merchandise is made to order and cannot be returned for change of mind. For damaged, defective or misprinted merchandise, contact us promptly with photos so we can submit a claim under Printful’s applicable policy within 30 days of receipt.

Approved refunds are processed the same day approval is given and go to the original payment method. The credit typically appears within 3–10 business days, depending on your bank or payment provider.

Check the ingredient declaration on the product page and packaging. Ingredients vary by product and, where applicable, scent.

We don’t make a blanket “all natural” claim. Different products need different ingredients. Our water-based beard conditioner includes a preservative, for example.

It identifies the fragrance blend used to scent a product. It does not identify every component of that blend.

Review the full ingredient declaration before use. Unscented does not mean allergen-free. If you have a known allergy and need clarification about an ingredient, contact us before ordering. Stop using a product if irritation occurs.

Keep products tightly closed, away from excessive heat and direct sunlight. Avoid introducing water into oils, balms and waxes.

Shelf life varies by formula and storage conditions. Follow any guidance on the label, and contact us if you have a question about a particular product.

Beard oil conditions beard hair and the skin underneath. Balm also conditions, with a thicker consistency that helps control flyaways and adds light styling support.

Read: You Don’t Need Beard Oil.

Start with a small amount, work it through evenly and add more only if needed. The right amount depends on beard length, density and your preference. Your beard should feel conditioned rather than coated.

Our beard wash is an olive-oil liquid soap formulated for beard care. Scalp shampoos vary widely, and some may leave your beard or facial skin feeling dry. Choose a washing frequency that suits your skin, beard and daily activity.

Read: Beard Wash vs. Shampoo.

Conditioner helps soften beard hair and makes it easier to detangle and manage. Wash cleans; conditioner provides a separate conditioning step. Follow the directions on the product.

Start with scent notes you already enjoy, such as woodsy, fresh, herbal or warm and spiced. Read individual product descriptions before choosing. If you prefer no added scent, look for an unscented option where available.

Our safety razors use standard double-edge blades. Tinned shave soap is lathered with a shaving brush and water. Aftershave is a separate finishing step. Follow the directions for each product.

Read: How to Shave with a Safety Razor.

Yes. We supply Beardsman™ products to barbershops, retailers and grooming businesses. Email jason@beardsmanoil.co to discuss your business and products of interest.

Yes. Beardsman™ provides contract manufacturing for beard care and grooming products sold under other businesses’ branding. Product requirements and project terms are discussed individually.

Yes. We offer custom formulation services for barbers, independent entrepreneurs and established grooming brands. Contact us to discuss what you want to create or refine.

Email jason@beardsmanoil.co with your name, business name, location, service requested, products of interest and a description of your project. Wholesale pricing, order quantities and project timing are discussed directly.